GLPI: Collector - Automatic ticket creation

Originally published at: GLPI: Collector - Automatic ticket creation - RDR-IT

The collectors in GLPI allow the creation of tickets automatically in the assistance part by sending an e-mail. A user sends an email to supp[email protected] GLPI will use the automatic tasks to retrieve the email in the box and create a ticket in the helpdesk. SummaryPrerequisitesEnvironmentConfiguration of the collector on GLPI Prerequisites Have the PHP…

Hi while configuring the the collector it keeps showing me an error : Une erreur est survenue en essayer de se connecter au collecteur.
cannot connect to host; error = stream_socket_client(): unable to connect to tcp://imap.office365.com:143 (php_network_getaddresses: getaddrinfo failed: Name or service not known) (errno = 0 )
thank you In advance

Hello,
Are you sure you are using the correct IMAP settings?

https://support.microsoft.com/fr-fr/office/paramètres-pop-imap-et-smtp-8361e398-8af4-4e97-b147-6c6c4ac95353

Romain